When needing assistance from Enterprise Holdings, customers can call the dedicated customer service phone number: (855) 298-0346. This toll-free line is ideal for questions about car rentals, billing issues, or general support. If you prefer alternatives, the main customer service number is (314) 512-2880, and while there’s no specific email for consumer inquiries, you can reach them at [email protected]. Customer feedback shows a rating of only 1.4 out of 5 stars due to issues like vehicle cleanliness and billing errors. It’s best to prepare your name and order details when calling for quicker assistance.

Enterprise Holdings Customer Service Phone Number

When you need assistance from Enterprise Holdings, the primary customer service phone number to call is (855) 298-0346. This toll-free number is designed to help customers with various inquiries, including questions about car rentals, billing discrepancies, and general support needs. For those who might need an alternative, the main customer service number is (314) 512-2880. It’s essential to have relevant information ready when you call, such as your name, order ID, and any account details, to help streamline your conversation. This can significantly reduce the time spent on the call and improve the overall experience.

Alternative Contact Numbers for Customer Service

In addition to the main customer service phone number at (855) 298-0346, Enterprise Holdings offers an alternative contact number for those who may need further assistance or have specific inquiries. You can reach the main customer service line at (314) 512-2880. This number may be useful if you experience long wait times on the toll-free line or if you’re looking for a more direct connection.

For customers who prefer written communication, while there is no dedicated email for consumer inquiries, you can utilize the general email address [email protected] for support. Social media platforms can also be a quick way to get in touch, as many customers report receiving faster responses through these channels compared to traditional email.

Having these alternative contact options can help ensure that you get the support you need without unnecessary delays.

Contact Method	Phone Number/Email
Customer Service Phone Number	(855) 298-0346
Main Customer Service (Alternative)	(314) 512-2880
Email for Consumer Inquiries	[email protected]

Email and Social Media Contact Options

Although Enterprise Holdings does not provide a specific email address for consumer inquiries, customers can reach out via their general customer service email at [email protected]. For quicker responses, utilizing social media platforms can be effective. Enterprise Holdings is active on platforms like Twitter, Facebook, and Instagram, where they often respond to customer inquiries and comments. Engaging with them through these channels can sometimes yield faster results than traditional email communication, as many companies prioritize social media interactions.

Corporate Office Location of Enterprise Holdings

Enterprise Holdings is headquartered at 600 Corporate Park Drive, St. Louis County, Missouri 63105, United States. This central location serves as the main hub for the company’s operations, encompassing its subsidiaries, including Enterprise Rent-A-Car, Alamo Rent A Car, and National Car Rental. The corporate office plays a crucial role in overseeing customer service, vehicle management, and overall business strategy. Customers can reach out to this office for inquiries that require attention beyond the standard customer service channels. Being located in St. Louis, Enterprise Holdings is strategically positioned to manage its extensive network across the United States and beyond.

Business Hours for Customer Service Support

Enterprise Holdings typically provides customer service during standard business hours, which are generally from 8 AM to 7 PM (local time) on weekdays and from 9 AM to 5 PM on weekends. However, these hours can vary based on the specific brand you are contacting, such as Enterprise, Alamo, or National. To ensure you reach customer service at a convenient time, it’s wise to check the “Contact Us” page on the Enterprise Holdings website for the most accurate and up-to-date information regarding business hours. Additionally, be mindful that peak call times, especially during weekends and Mondays, may lead to longer wait times.

Understanding Customer Service Ratings

Customer service ratings for Enterprise Holdings reveal a significant gap between customer expectations and actual service delivery. With a rating of just 1.4 out of 5, many customers have expressed their dissatisfaction, primarily revolving around issues like vehicle cleanliness and billing confusion. For instance, a frequent complaint involves customers receiving cars that do not meet their cleanliness standards at pickup, which can be frustrating, especially during busy travel seasons. Furthermore, customers often report problems with billing discrepancies, leading to increased frustration when trying to resolve these issues.

The average hold time of approximately 3 minutes might seem reasonable, but it can be misleading. On busy days, particularly Mondays and Thursdays, customers may experience longer wait times, which can exacerbate their dissatisfaction. A striking 91% of customers prefer calling over other methods, highlighting the desire for immediate assistance but also indicating that many feel the online support options are inadequate.

These insights illustrate the challenges faced by customers and underscore the importance of improving service quality and responsiveness at Enterprise Holdings.

Common Customer Complaints and Issues

Customers often reach out to Enterprise Holdings due to various complaints and issues that arise during their rental experience. One of the most frequently reported problems is vehicle cleanliness at pickup. Many customers have expressed disappointment when receiving cars that are not properly cleaned, which can detract from the overall rental experience.

Billing issues also top the list of complaints, with numerous customers reporting discrepancies between what was quoted and what appeared on their final bill. Such misunderstandings can lead to frustration, especially if the customer feels they have been overcharged.

Another common issue involves roadside assistance. Customers have noted that responses can be slow during emergencies, and some have found it challenging to get timely support when they face vehicle breakdowns.

In addition, there are reports of long wait times at rental locations, particularly during peak hours, which can add to the stress of travel. Customers have shared experiences of waiting longer than expected to receive their vehicles, impacting their travel plans.

Overall, these common complaints highlight the areas where Enterprise Holdings could improve its customer service and enhance the overall rental experience.

Average Hold Time for Customer Calls

When customers call Enterprise Holdings at (855) 298-0346, they can generally expect an average hold time of around 3 minutes. However, this duration can fluctuate based on the day of the week, with longer wait times often occurring on Mondays and Thursdays due to higher call volumes. To illustrate, if you call during peak hours or right after a holiday, you might find yourself on hold for a bit longer than usual. Being aware of these trends can help customers choose the best times to call for quicker assistance.

Customer Feedback on Service Quality

Customer feedback on the service quality at Enterprise Holdings highlights a number of issues that many users have experienced. With a customer service rating of just 1.4 out of 5, it’s clear that there are significant areas of concern. Common complaints include poor vehicle cleanliness at pickup locations and billing errors that can lead to frustration. For instance, customers have reported receiving charges that were not explained at the time of rental, leading to confusion and dissatisfaction. Additionally, many users have noted that the support during roadside assistance is often lacking, which can be particularly stressful in urgent situations.

A notable point from customer insights is that a vast majority, around 91%, prefer to contact Enterprise Holdings via phone. This preference for direct communication suggests that customers value immediate assistance and clarity, especially when dealing with pressing issues. However, the average hold time of about 3 minutes can vary significantly, especially during peak times like Mondays and Thursdays, leading to longer wait times.

These insights indicate a pressing need for Enterprise Holdings to improve their customer service experience, particularly in how they handle inquiries related to billing and vehicle conditions. By addressing these common pain points, they could greatly enhance customer satisfaction.

Tips for Contacting Customer Service Efficiently

To ensure a smooth interaction with Enterprise Holdings customer service, it’s essential to be well-prepared. Before calling (855) 298-0346, gather important information such as your first and last name, order ID, and customer account number. This will help the representative assist you more effectively. Additionally, consider calling during off-peak hours, like mid-morning or early afternoon, to minimize wait times, as Mondays and Thursdays tend to be busier. If you’re facing a specific issue, jot down any details or questions you have beforehand. This way, you can provide clear information and avoid repeated explanations. Lastly, remain patient and polite, as this can often lead to a more favorable response from the representative.

• Have your account details ready when calling.
• Speak clearly and concisely.
• Be polite but assertive with your requests.
• Take notes during the call for future reference.
• Ask for a reference number for your inquiry.
• Be patient and prepared for wait times.
• Use online resources or FAQs to solve simple issues before calling.

Frequently Asked Questions

1. What should I do if I can’t reach Enterprise Holdings customer service by phone?

If you’re having trouble connecting with customer service, try checking their official website for alternative contact methods like live chat or email. You can also try calling during different hours to see if you have better luck.

2. Is there a way to get help with my reservation without calling the customer service phone number?

Yes, you can manage your reservation online through the Enterprise Holdings website or mobile app. It allows you to view and modify your booking without needing to call.

3. Can I speak to a customer service representative for feedback or complaints?

Absolutely! If you want to give feedback or make a complaint, you can call the customer service number, and they will direct you to the right team to address your concerns.

4. What information should I have ready when I call customer service?

When you call customer service, it’s helpful to have your reservation number, personal identification, and any relevant details about your inquiry or issue handy for a smoother conversation.

5. Are customer service representatives available 24/7 for assistance?

Customer service hours may vary, but many services are available 24/7. It’s best to check the official website for the most up-to-date information on availability.

TL;DR To contact Enterprise Holdings for customer service, call (855) 298-0346. Customer experiences have received a low rating of 1.4 out of 5, with common complaints about billing errors and vehicle cleanliness. The average hold time is around 3 minutes, and customers should have their name and order ID ready for efficient service. For further support, check their official website.